Frequently Asked Questions
Q - Will I be reserved any tables?
A - Yes, we will reserve at least 4 tables - each party room has its own VIP seating area so all your guests are guaranteed to sit together.
Q – Do I need to arrive early?
A – No, we have prepared everything for you. Unless you are the first party of the day your tables may be occupied by the proceeding party - you should arrive no more than 10 minutes before your party is due to start.
Q – Will any part of The Jungle be exclusive for our party
A – Unless you book an exclusive hire party (available 6pm-8pm any night), only the reserved tables and the party room are exclusive to your party.
Q – Can I set up a tab for drinks/food etc
A – Yes, just let your party host know.
Q - I have children who are vegetarians – can you cater for them?
A - Yes, just let us know how many of the children are vegetarian and we will ensure they have no meat.
Q - I have a child with a food allergy – can you cater for them?
A – Although we will always do our best to cater for children with special requirements, to ensure their safety we prefer for the parent of the child with the allergy to bring in appropriate food or to be available before the party to speak to our Catering Manager.
Q - Do you provide a cake and candles?
A – No, however we will cut your cake for you, wrap and put it into the party bags.
Q - Can I bring additional items to put in the party bags?
A - Yes, that’s fine, just advise us of the details when you confirm your booking and hand over the additional items to your host when you arrive.
Q - Why do the children have to wear socks?
A – Children must wear sock to avoid passing or contracting foot infections and to ensure that they do not get friction burns from the slides or ropes. We do sell socks at reception priced at £1 per pair. It might be a good idea to bring a few spare pairs with you for children whose parents have forgotten to bring their own.
Q – Is there an age or height limit?
A – We have no age limit; however we do operate a strict height limit of 4’9” / 145cm. Any child taller than this will be asked to leave the equipment.
Q - Can my older child come along to supervise his/her brother or sister?
A - Of course the older child can come to the party and if the child is over 18 then yes, they can supervise, however, but for reasons of Health & Safety and insurance we can not allow a child who is over 4’9” / 1.45m but under 18 to enter the equipment.
Q – Can the parents enter the equipment?
A – Yes, but only to supervise young children. They must not actively play.
Q - Can we play party games?
A - Yes, please mention that you would like to play games when you confirm your booking. If you want a prize(s) please bring these with you or of course you can purchase any item from our shop. If you would like us to prepare a pass the parcel please book and pay for this when paying your balance as this will allow us time to prepare an age and gender related parcel.
Find out more about our birthday party packages
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