Party FAQ's

I have a child with a food allergy – can you cater for them?

Although we will always do our best to cater for children with special requirements, to ensure their safety we prefer for the parent of the child with the allergy to bring in appropriate food or to be available before the party to speak to our Catering Manager.

Do you provide a cake and candles?

No, however we will cut your cake for you, wrap and put it into the party bags.

Can I bring additional items to put in the party bags?

Yes, that’s fine, just hand over the additional items to your host when you arrive.

Why do the children have to wear socks?

Children must wear socks to avoid passing or contracting foot infections and to ensure that they do not get friction burns from the slides or ropes.

It might be a good idea to bring a few spare pairs with you for children whose parents have forgotten to bring their own.

Alternatively, we sell socks at reception priced at £1 per pair.

Is there an age or height limit?

We have no age limit; however we do operate a strict height limit of 4’9” / 145cm. Any child taller than this will be asked to leave the equipment. No refunds will be given, however the child will still be able to participate in the meal and receive a party bag.

Can my older child come along to supervise his/her brother or sister?

Of course the older child can come to the party and if he/she is over 18 then yes, they can supervise, however, for Health & Safety and insurance reasons we can not allow a child who is over 4’9” / 1.45m but under 18 to enter the equipment.

Can the parents enter the equipment?

Yes, but only to supervise young children. For Health & safety reasons they must not actively play.

Can we play party games?

Yes, please mention that you would like to play games when you confirm your booking.

If you want a prize(s) please bring these with you or of course you can purchase any item from our shop.

We can also provide a wrapped parcel for a game of Pass the Parcel which your party host will supervise.

See our Party Extras section on our website for more details.

I have children who are vegetarians – can you cater for them?

Yes, just let us know how many of the children are vegetarian and we will ensure they are not served meat products.

Can I set up a tab for drinks/food etc?

Yes, however you will need to deposit your card at reception for the duration of the open tab.

Please note: We do not accept American Express

Will any part of The Jungle be exclusive for our party?

Unless you book an exclusive hire party (available 6pm-8pm any night), only the reserved tables and the party room are exclusive to your party.

Do I need to arrive early?

No, we have prepared everything for you. Unless you are the first party of the day your tables may be occupied by the proceeding party - you should arrive no more than 5 minutes before your party is due to start.