Thank you for choosing The Jungle as a place to have a good day out.
We've tried to make the booking process as smooth as possible, but appreciate not everything always goes to plan so we've compiled a list of the most Frequently Asked Questions.
When I click Pay nothing happens or the contact information fields empty
- This is a device issue that could be caused by your cookies.
- Either empty the cart, clear your cache/cookies and re-load the page or use a private browser such as Incognito or Private Window
What happens after I complete payment in the Stripe window
- Assuming you pass the checks then you will be sent 2 emails
- 1. A payment confirmation from Stripe
- 2. Your ticket confirmation
I have a Hotmail account and didn't receive my ticket
- Hotmail are notorious for blocking emails. Although we can't do anything about it this time, to stop it happening next time, go to Settings option and select View all Outlook settings.
- Select Mail and then click on the Junk email.
- Look for warrington@thejungle.uk.net under the Blocked senders' list, select Remove option and then click Save.
- If it's not there add warrington@thejungle.uk.net to your address book.
Do I need to print off a ticket
- No, just show us on your mobile device or quote your First & Surname. We have a guest list at reception
