Covid-19 Safe Play in The Jungle
At The Jungle we pride ourselves on offering exceptional standards of safety and cleanliness.
In order to reassure customers of our commitment to ensuring The Jungle is a safe place to play, party and eat we have implemented the following measures which meet and wherever possible exceed Covid safe-opening Government guidelines.
Can we take this opportunity to thank all our customers for their co-operation in adhering to new procedures which have been put in place to protect you and our team from Covid-19.
We look forward to welcoming you back to The Jungle.
Things have changed, so please read the following key points:
All play sessions must be pre-booked in advance.
Due to reduced capacity, all adults and children must purchase a ticket. Under 1’s must purchase a 'child admission ticket' unless they are accompanying a paying sibling. One under 1 free with one sibling.
Please adhere to social distancing and hygiene standards during your visit.
Guests over 11 must wear a mask or face covering when moving about the building but not when eating or drinking at their table.
Normal rules of play regarding height restriction and parental supervision apply.
From midnight on 2nd October, you can only sit with members of your own family or support bubble - you will not be able to be seated with another family.
To assist with social distancing on the play frame and within the centre, we have reduced our normal play capacity to 40%.
Pre-Bookable Play Sessions
To avoid disappointment, we now have 3 pre-bookable play sessions each day.
9.30am – 12pm
(10am - 12pm Weekends)
All visitors are advised to purchase a ticket using our online booking system prior to arrival - we may not be able to accommodate guests who have not purchased tickets in advance.
Unfortunately we are unable to offer refunds for purchased tickets, however, with at least 24 hours notice we can move your session to an alternative time subject to availability.
Timings for these sessions will be strictly observed to allow us time between each session to undertake a thorough cleaning programme. Please assist our Team by vacating the centre promptly at the end of your session.
Please arrive no more than 5 minutes before your play session and to assist with speedy entry, please be ready to show your confirmation email at Reception. When queuing please adhere to social distancing guidelines.
Please observe social distancing when walking around the centre.
All visitors aged 11 and over are required to wear a face covering when moving around the building. Visitors are not required to wear a face covering when eating or drink at the table or when on the play frame supervising or assist a child.
Please can we ask that you take home any used masks or other PPE in order to dispose of them safely.
Please sanitise your hands upon entry and frequently throughout your visit, especially after using the bathrooms, entering/leaving the play frame and before eating. Parents should ensure children sanitise their hands before and after using the play frame.
To aid social distancing, the layout of tables in the café area has been changed. Please do not move tables or chairs.
All tables now have an allocated table number, please quote your table number when ordering food.
We have a limited menu in the café, please order within the first hour of arrival so that we can ensure your food is ready before the end of your play session.
Please pay by Contactless card payment whenever possible.
After eating, please help our Team by putting used plates/cups etc back onto your tray for easy collection.
Eating/drinking on the play frame is strictly forbidden.
Hygiene / Cleaning
Our team will be carrying out an enhanced cleaning regime of the building and play frame between play sessions and will of course continue to clean the main touch points throughout the day.
Our cleaning regime, will be further enhanced by the use of a biomisting machine which disinfects every surface and leaves an antimicrobial coating on surfaces by forming an environment which makes it difficult for bacteria, viruses, fungi, spores and mould to reproduce. Like a powerful wind blower, a biomister fills the building with a fine mist of particles which settle onto all surfaces, even ones never normally touched by conventional cleaning.
All products will conform with relevant British standards such as EN1276, EN1650, EN14476.
Government guidance says that “Ventilation is an important part of mitigating against the transmission of COVID-19. Ventilation into the building should be optimised to ensure a fresh air supply is provided to all areas of the facility”. The Jungle’s air handling system which provides 11 fresh air exchanges every hour.
Children should be supervised whenever they use the toilets. Please use hand sanitiser on entry and ensure you and your child wash your hands and sanitise thoroughly after using the toilet.
Please do not visit The Jungle if you or any member of your family is feeling unwell or displaying any Covid-19 symptoms.
If you begin to feel ill during your visit, please leave immediately or inform a member of our Team who will assist you.
If a customer tests positive for Covid-19 you may receive a call from NHS Test and Trace. If you are contacted by them then please follow their guidance relating to self-isolation.
Rules of Play
The Jungle is a parentally supervised play area and children remain the responsibility of their parents/guardians over 18 at all times.
Playing children must be below 1.45m / 4’9”. Non-playing children over 1.45m are not able to enter the playframe to play or supervise children on the play frame.
We recommend children wear long sleeves/trousers to avoid friction burns on the slide.
The Jungle reserve the right to refuse entry or ask visitors to leave if they are showing signs of illness or refuse to follow guidelines.